Ziptrek Ecotours

Photography at Ziptrek:

• Photograph each guest on course.
• Proficiently plan for photo composition, lighting and angle.
• Greet guests on course, at guest services/ photography desk and handle all inquiries promptly in a warm & professional manner.
• Edit photographs using imaging software.
• Prepare photographic materials including prints and CDs.
• Respond to emails sent to the photography department on a daily basis.
• Provide appropriate care for all equipment, immediately informing Guest Services Manager of deficiencies.
• Maintain awareness of supply levels at the desk, and proactively order inventory as required.
• Maintain all tracking sheets, databases, inventories and filing systems.
• Assist with projects & perform additional duties during ‘down time’ (for example: trail maintenance)
• Maintain a thorough knowledge of all aspects of the job, industry trend, company policies, procedures and operations
• Establish and maintain effective working relationships with your peers and leadership

Key Qualities:

• Thrive in a fast-paced, productive and dynamic environment
• Ability to respond positively and proactively to changes in operations
• Exemplary organizational and time-management skills
• Enjoy working within a team environment, but also a self-starter who can work with minimal supervision
• Reliable and consistent in producing high quality & accurate results
• Must have hands-on knowledge of image management software
• Knowledge of photographic materials, techniques, and media
• Ability to operate and maintain professional photography equipment
• Intermediate/Advanced level of computer & systems proficiency
• Excel in a target driven sales environment

Position Requirements: Related photography schooling or work experience is required. In addition, experience working with digital photo editing and printing is essential to your success in this role. The work can be physical in nature, requiring the handling and regular lifting of up to 25 pounds and standing/walking for extended periods in all weather conditions.

Place of work: Main Ziptrek location: Carleton Lodge in the Whistler Village & Ziptrek Courses (between Whistler and Blackcomb mountains).

Length of work day: You will be scheduled to work an 8–10 hour day. Your start time will be between 8:00am and 11:30am.

Photography Gear/Uniform: You will be required to have a watch to ensure that you are in the right place at the right time to capture our guests in alignment with tour times and scheduled breaks. Ziptrek Ecotours will provide the remainder of your equipment requirements, inclusive of all photography equipment, radio and uniform.

Guiding at Ziptrek

• Greet guests promptly and enthusiastically in a warm and professional manner
• With the help of your guide partner, outfit all guests, ensure loose items are secured and expertly deliver Ziptrek's safety guidelines
• Conduct safe and confidence inspiring tours, allowing guests to focus on their personal enjoyment of their immediate surroundings and the tour experience
• Present ecological material in an engaging and factual manner appropriate for the group
• Manage the tour efficiently within the allotted time frame to create an unhurried experience
• Adhere to company policy, procedures and technical training protocols at all times
• Encourage and contribute to a fun, safe and positive workplace every day
• Establish and maintain effective working relationships with your peers and your leadership team

Key Qualities

• Demonstrate sound judgment and decision making skills appropriate to the environment
• Thrive in a fast-paced, productive environment where change is constant
• Good organizational and time-management skills
• Prepared to take the job seriously while promoting a fun work atmosphere
• A self-starter who can work with minimal supervision
• Reliable and consistent in facilitating high quality tours
• Effective communication skills and attention to detail

Positions Available

We are currently offering Full-time positions:

• Full-time Ziptrek Guides enjoy four (4) scheduled shifts per week, with the addition of one (1) on-call shift. During peak times, you should be prepared to be called in for your on-call shifts and overtime may be required

Position Requirements

• A valid 16 hours Standard First Aid Certificate – the course can be taken after you are hired, but must be completed before your start date (no exceptions).

Training

• Guide training is one week long, followed by a shadowing/mentoring process with our Leads and Senior Guides

Place of work

• Main Ziptrek location: Carleton Lodge in the Whistler Village & Ziptrek Courses (between Whistler and Blackcomb mountains)

Length of work day

• You will be scheduled for up to 3 tours daily and dependent on guest bookings, your average work day will be anywhere between 3–10 hours.
• Your start time can be anytime between 8:00am – 11:30am.

Guiding Gear/Uniform

• You will be required to have your own climbing harness, a watch to manage your tour timing and flow and appropriate footwear. Ziptrek Ecotours will either provide or provide for purchase the remainder of your equipment requirements.

Drivers also support guest services by helping waiver off-site guests and often cross departmental lines to assist other areas with pick-ups and deliveries. However brief your interactions are with our guests, we expect professionalism, strong Ziptrek product & regional knowledge and a willingness to engage our guests in conversation.

A basic mechanical aptitude, clear driver's abstract (incident free driving record) and a commitment to showing personal accountability for ensuring our company vehicles are running well, are welcomed.

• Ensure the Ziptrek vehicle has passed a pre-trip evaluation and proper documentation is completed.
• Transport guests from village to the Ziptrek course in a pleasant, safe and professional manner.
• Manage time & resources in alignment with guest volume and tour times.
• Support Guides & general operations as required.Adhere to company policy and driving procedures, including but not limited to: radio calls, maximum speed limits and protocol for driving on steep mountain terrain.
• Maintain vehicle order and cleanliness.
• Be mutually responsible for a fun, positive workplace on a day-to-day basis.
• Establish and maintain effective working relationships with your peers and the leadership team.

Key Qualities

• Thrive in a fast-paced, productive environment where change is constant
• Good organizational and time-management skillsA self-starter who can work with minimal supervision
• Effective communication skills and attention to detail

Position Requirements

• BC Class 4 (unrestricted) driver’s license and a clear driver abstract (incident free driving record) are required.

Place of work

• Main Ziptrek location: Carleton Lodge in the Whistler Village & Ziptrek Courses (between Whistler and Blackcomb mountains).
• All mountain gravel roads required for course access and surrounding Whistler roadways.

Length of work day

• You will be scheduled to work a 8–10 hr day.
• Your start time will be between 7:30am – 11:30am, dependent on tour times and guest volume

Driving Gear/Uniform

• You will be required to have your own radio pack, a watch to manage your pick-up and drop off timing and appropriate footwear. Ziptrek Ecotours will either provide or provide for purchase the remainder of your equipment requirements.

While some of our business comes from group sales and resellers, we are pleased that many of our guests hear about us through other happy customers and visit us directly to reserve/book their adventure. Each member of our Guest Services team is therefore a seasoned seller, well versed in our product offerings and matching them to our guest’s expectations. We look to you to actively engage guests and to drive direct sales and awareness of our products.  Answering questions and responding to requests for information is balanced daily with the need to support the link between tours booked and the Operations team that delivers the on-course experience. Effective interdepartmental communication and an overall understanding of tour logistics is a must to ensure our tours go out effectively.

The Guest Services Role:

• Greet guests and handle all inquiries (phone, fax, in-person, email) promptly and enthusiastically.
• Make accurate tour bookings via the reservations software, considering tour timing and available staff.
• Display a thorough knowledge of all aspects of the job, company policies, our product and operations
• Take ownership of customer requirements and address areas of concern before they become a problem.
• Support fellow staff members, putting team objectives above personal objectives.
• Liaise with customers, leads, sales & marketing and management making sure that all inquiries are promptly routed to the appropriate person/people.
• Maintain all tracking sheets, databases and filing system, updating information as it becomes available.
• Establish and maintain effective working relationships with co-workers, supervisors, client base and tour operators.
• Manage general office administration and maintain and control the business area (equipment, supplies, mail, float, cleanliness, etc).
• Ensure that all required customer documentation is filled out accurately and in its entirety.
• Protect guest privacy by handling all information appropriately within the appointed filing system.

Key Qualities:

• Thrive in a fast-paced, results driven environment
• Sales proficiency -  excels in a strong sales climate
• Exemplary organizational and time-management skills
• Enjoy working within a team environment but also a self-starter who can work with minimal supervision
• Reliable and consistent in producing high quality & accurate work
• Prepared to take the job seriously, but also like having fun at work
• Keen to continue learning and pursue personal growth

Positions Available: We offer Full-time and Peak Part-time positions. Full-time Ziptrek Guest Service Representatives generally work five (5) scheduled shifts per week or four (4) days per week with one (1) day on call. During peak times, you should be prepared to be called in for your on-call shifts and overtime may be required. Peak part-time members of the Guest Services team are typically scheduled for two (2) shifts per week, plus one on-call and increased shifts during peak seasons and holidays.

Training: Guest Services training is 2-3 days long, followed by a shadowing/mentoring process with our Senior Guest Service Representatives.

Place of work: Main Ziptrek location: Guest Services Desk in the Carleton Lodge, Whistler Village

Length of work day: You will be scheduled to work an 8–10 hour day. Your start time will be between 8:00am and 11:30am.

Uniform: Ziptrek Ecotours will provide all of your uniform requirements.