Title: Guide

Department: Guide Operations

Reports to: Lead Guide

Job Purpose:

Your primary objective is to provide a consistently exceptional tour experience by focusing on each customer’s individual needs within the context of the tour group and company. You will facilitate outstanding, dynamic, educational and fun tours with a detail oriented focus. You will deliver an interesting and factual tour based on the ecology curriculum. Safety will be your number one priority.

Key Responsibilities and Accountabilities:

1. Greet customers/groups promptly and enthusiastically in a pleasant, professional manner.
2. Uphold highest level of customer service and ensure a terrific guest experience.
3. Conduct safe and confidence inspiring tours, allowing guests to focus on their personal enjoyment of the immediate situation and surroundings.
4. Present ecological material in an interesting and factual manner appropriate for the group.
5. Manage the tour efficiently within the allotted time frame.
6. Adhere to company policy, procedures and technical training protocols at all times.
7. Be mutually responsible for a fun, positive workplace on a day-to-day basis.
8. Take ownership of customer needs and address areas of concern before they become a problem.
9. Support fellow staff members, putting team objectives above personal objectives and creating a working environment in which fellow employees feel empowered and supported.
10. Establish and maintain effective working relationships with co-workers, supervisors, and the client base.

Key Qualities:

1. Demonstrate sound judgment and decision making skills appropriate to the environment
2. Thrive in a fast-paced, productive environment where change is a constant
3. Good organizational and time-management skills
4. Enjoy working within a team environment
5. A self-starter who can work with a minimum of supervision
6. Reliable and consistent in facilitating high quality tours
7. Prepared to take the job seriously while promoting a fun work atmosphere
8. Effective communication skills and attention to detail
9. Keen to continue learning and pursue personal growth

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